Freshdesk- Azure DevOps Integration app Installation guide

Freshdesk — Azure DevOps Integration app Installation guide

In order to use the DevOps integration app Freshdesk — Azure DevOps app on Freshdesk respectively user need to create the Azure DevOps personal access token and Freshdesk API access token in order to use the integration app.

Follow below article steps to create the new Azure DevOps personal access token

How to create Azure DevOps authentication token

Follow below article steps to get the Freshdesk API access token

How to generate Freshdesk API token key

Follow below steps on how to install the Freshdesk — Azure DevOps integration app

1.Login to your Freshdesk account with admin credentials

2. Click settings (admin) icon on the left navigation bar

3. Search for the Apps in the search field

4. Click on Get More Apps button.

5. Search for “Freshdesk — Azure DevOps Integration” app

6. Click on “Install” button to install the app.

7. Enter the Freshdesk URL, Freshdesk API token, Azure DevOps Url, Azure DevOps personal access token as shown in screenshot.

8. Click on Validate button to validate the app.

9. Once the app is validate successfully click on Install button to install the app.

10. You can now go to any of your Freshdesk ticket to start using the app.

For any questions please visit https://www.devopsintegration.io visit or email us support@devopsintegration.io