Sync comments and status from Azure DevOps to Freshservice?

3 min readOct 21, 2021

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Syncing of Comments, Status and Attachments from Azure DevOps to Freshservice

In order to use the Azure DevOps Syncing of Comments, Status and Attachments to Freshservice please contact support@devopsintegration.io. They will walk you through the Syncing setup guide.

We are providing the few types of syncing of comments from Azure DevOps:-

1. Syncing of all comments from Azure DevOps to (Freshservice).

2. Syncing of tag based comments from Azure DevOps to (Freshservice).

3. Posting comment to Freshservice as Public or Private tag based.

1. Syncing of all comments from Azure DevOps

This will let sync all the comments from Azure DevOps to Freshservice. It will sync every comment you posted in Azure DevOps to linked tickets in Freshservice.

Comment syncing with inline images

Syncing Attachments from Azure DevOps to Freshservice

Syncing of Status from Azure DevOps to Freshservice.

2. Syncing of tag based comments from Azure DevOps

This will let sync only comments based on condition that you specified in the hook from Azure DevOps to Freshservice. It will not sync every comment you posted in Azure DevOps to linked tickets in Freshservice. The condition will be something like @zd or @sync for Freshservice respectively.

3. Posting comment to Freshservice as Public or Private tag based.

If you use tag @customernote in the comments in the Azure DevOps then it will be added to Freshservice as Public comment. If there is no tag @customernote in the ADO comments then this will be posted as Private Comment in the Freshservice.